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Privacy Policy for Orbisvia

Effective Date: 04 April 2026
Website: orbisvia.com
Business Name: OrbisVia
Registered Address: 17 Hanover Square, London, W1S 1BN, United Kingdom
Contact Email: info@orbisvia.com

1. Introduction

OrbisVia (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our travel consultancy services.

We process personal data in accordance with the UK GDPR and the EU General Data Protection Regulation (GDPR) where applicable.

2. Information We Collect

We may collect and process the following categories of personal data:

2.1 Information You Provide

  • Full name
  • Email address
  • Phone number
  • Travel preferences and requirements
  • Booking details and enquiries
  • Payment-related information (processed securely via third-party providers)

2.2 Automatically Collected Information

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and interaction data
  • Cookies and tracking technologies

2.3 Sensitive Data

In some cases (e.g. travel planning), we may collect:

  • Health or accessibility requirements
  • Dietary preferences

We only process such data with your explicit consent.

3. How We Use Your Information

We use your personal data to:

  • Provide and manage travel consultancy services
  • Design personalised travel experiences
  • Communicate with you regarding enquiries or bookings
  • Process payments and manage transactions
  • Improve our website, services, and user experience
  • Send marketing communications (only with your consent)
  • Comply with legal and regulatory obligations

4. Legal Basis for Processing

We rely on the following lawful bases:

  • Contractual necessity – to provide services you request
  • Legitimate interests – to improve services and operations
  • Consent – for marketing communications and sensitive data
  • Legal obligation – for compliance with applicable laws

5. Sharing Your Data

We may share your personal data with:

  • Travel partners (hotels, airlines, tour providers)
  • Payment processors
  • IT and website service providers
  • Legal and regulatory authorities where required

All third parties are required to respect the security of your personal data and process it lawfully.

6. International Data Transfers

Your data may be transferred outside the UK or EEA when necessary (e.g. booking international travel).
In such cases, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions

7. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Comply with legal, tax, or regulatory requirements

8. Your Rights Under GDPR

You have the following rights:

  • Right to access your data
  • Right to rectify inaccurate data
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time

To exercise your rights, contact: info@orbisvia.com

9. Cookies and Tracking Technologies

We use cookies to:

  • Improve website functionality
  • Analyse traffic and user behaviour
  • Enhance user experience

You can manage cookie preferences through your browser settings.

10. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Secure servers
  • Encrypted communications (SSL)
  • Restricted access controls

11. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.

12. Marketing Communications

We will only send marketing emails if you:

  • Have given explicit consent, or
  • Are an existing customer (soft opt-in, where applicable)

You can unsubscribe at any time via the link in our emails.

13. Children’s Privacy

Our services are not directed at individuals under 18.
We do not knowingly collect data from children.

14. Complaints

If you believe your data has been mishandled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

https://www.ico.org.uk

15. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.

16. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

OrbisVia
17 Hanover Square
London, W1S 1BN
United Kingdom

📧 info@orbisvia.com

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